Performance improvements & bug fixes
Performance improvements & bug fixes
Performance improvements & bug fixes
Performance improvements & bug fixes
Performance improvements & bug fixes
Performance improvements & bug fixes
Performance improvements & bug fixes
Bug fixes
Bug fixes
Bug fixes
Agent Copilot provides 3 key AI-powered features:
- AI Compose Assist enhances your writing skills and speed;
- AI Suggest proactively recommends answers;
- AI Copilot Panel acts as a dedicated personal AI assistant that you can consult and seek advice from.
Bug fixes
You can now write notes for the conversations at any time.
You can now access your snoozed conversations.
Bug fixes and performance improvements.
Bug fixes and performance improvements.
Various bug fixes
User experience improvement.
During a transfer, only the respondent groups who can handle the conversation channel will be displayed among the recipients.
A preview is now displayed when you are about to send a link in the chat. This preview is then visible to the visitor when they receive your message.
- Fix an issue where "The visitor has left the website" is displayed whereas the visitor is still present.
- Fix an issue preventing to transfer conversations.
- Fix an issue with the chat connection.
You can now receive conversations when the app is in background!
You now remain available for 30 minutes when the app moves to background.
You can now receive conversations when the app is in background!
You now remain available for 30 minutes when the app moves to background.
You can now receive conversations when the app is in background!
You now remain available for 30 minutes when the app moves to background.
Bugs fixes & improvements
You can now handle conversations coming from messaging apps or social networks. This feature is only available for websites that have enabled these channels.
You can now handle conversations coming from messaging apps or social networks. This feature is only available for websites that have enabled these channels.
Bug fixes and performance improvements.
Discover ibbü Academy: the learning platform dedicated to your online conversation challenges. Available in the "Support & Feedback" menu.
This version contains a technical update regarding conversations management.
Is the visitor writing in a language you don't fully grasp? You can now translate every message.
Is the visitor writing in a language you don't fully grasp? You can now translate every message.
Is the visitor writing in a language you don't fully grasp? You can now translate every message.
Is the visitor writing in a language you don't fully grasp? You can now translate every message.
Is the visitor writing in a language you don't fully grasp? You can now translate every message.
Is the visitor writing in a language you don't fully grasp? You can now translate every message.
• You can now display the visitor's previous conversations.
• All conversations can now be snoozed.
• You can now display the visitor's previous conversations.
• All conversations can now be snoozed.
This version includes several stability improvements.
Fixed an issue that could cause some tags to be missing from the list of available tags when closing a conversation.
Fixed an issue that could cause some tags to be missing from the list of available tags when closing a conversation.
You can now specify if you want to keep the conversation when the snooze period ends.
You can now tag a conversation when closing it (if the feature is enabled for your mission).
The ibbü team is proud to present a brand new experience to showcase your business and performance!
• Find the total number of conversations and your satisfaction on your profile.
• Earn points and advance through levels:
- 1 point for a completed conversation
- 3 points for satisfaction received ≥ 4/5
- 6 points when you receive a reward from the visitor
• Access your ranking by mission every week.
You can now create, edit and delete your own canned answers.
You can now fill in or edit some of your legal information.
Certain input fields are for experts registered in France only.
This version contains a technical update regarding conversations management.
This version contains a technical update regarding conversations management.
This version contains a technical update regarding conversations management.
This version contains a technical update regarding conversations management.
Your satisfaction becomes a score out of 5.
Your satisfaction becomes a score out of 5.
- Mention all ibbü community members of your missions in new posts
- Design optimisation on the Community panel
- Technical improvement on conversation management
• You can now transfer a conversation to another person from the mobile app.
• You can edit and delete your posts and comments on the Live feed.
Discover the new visual identity of your ibbü app! Enjoy a more ergonomic experience at any time, wherever you are. And night owls can now comfortably chat in low-light environments using the dark mode.
This version contains a technical update regarding conversations management.
Visitors now allow you to unlock achievements!
When they are satisfied with a conversation, visitors will now be able to give you achievements. These achievements will be displayed on your profile and visible from the Livefeed for others to see.
For now, website visitors will only be able to give achievements on some conversations as we will gradually deploy this feature.
You can now receive conversations transferred to you by other agents or experts.
Increase your chances of becoming an expert by taking the skills assessment quizzes available on the mobile app.
A problem preventing users from uploading files in chat conversations has been fixed.
This version contains a technical update regarding conversations management. It will not impact performance, and you will of course keep all your history.
This version contains a technical update regarding conversations management. It will not impact performance, and you will of course keep all your history.
This version contains a technical update regarding conversations management. It will not impact performance, and you will of course keep all your history.
• Preview the visitor's page. The title of the page currently views is now displayed at the top of the conversation. Tap on it to instantly visualize a preview of this page.
• Mention a Community Manager in posts you publish on the Livefeed. Tap the first letters of his or her name (or a @) in your post. The Community Manager will automatically be notified.
• Better handle simultaneous conversations thanks to newly improved notifications.
• In order to protect you from any inappropriate behavior (insults or harassment), you can now block visitors. This will end the conversation and the visitor will no longer have access to the chat.• This version includes various bugfixes and improvements.
• Get access to your payment history and download in PDF format• Receive notifications when an expert likes or comments one of your publications on the Livefeed• This version includes various bugfixes